At Lahvina, we are committed to delivering your jewellery safely, quickly, and with complete transparency. Please read our shipping and refund policy carefully before placing an order.

🚚 Shipping Policy

1. Shipping Coverage
We ship Pan India via trusted delivery partners to ensure fast and reliable delivery across the country.

2. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or holidays will be processed on the next working day.

3. Delivery Timelines

  • Delivery usually takes 3–7 business days, depending on the location and courier serviceability.
  • Delays due to weather, strikes, or courier-related issues are beyond our control.

4. Shipping Charges

  • Shipping charges (if applicable) will be mentioned during checkout.
  • Free shipping offers may apply during special promotions or on minimum order amounts.

5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or WhatsApp to monitor the delivery status.

🔁 Return & Refund Policy

1. Return Eligibility
We accept returns within 2 days of product delivery for the following reasons:

  • You received a damaged, defective, or incorrect product.
  • You are unsatisfied with the quality, provided the product is unused.

⚠️ A mandatory unboxing video (from package opening to showing the issue clearly) is required to process any return or refund request.

2. Conditions for Return

  • Product must be unused, unworn, and in original packaging.
  • Return request must be raised within 48 hours of receiving the order.
  • Items that are damaged due to misuse, exposure to water/chemicals, or not in original condition will not be accepted.

3. Return Process & Shipping

  • If your return is approved, Lahvina will arrange a return pickup via courier.
  • However, you will be required to pay the forward shipping cost (both ways if applicable).
  • The return shipping fee will be deducted from your final refund.
  • The return must be properly packed and ready for pickup on the agreed date.

4. Refunds

  • Once we receive and inspect the returned item, we will process a refund within 5–7 business days.
  • Refunds will be made to the original payment method (UPI/Card/Bank Transfer).
  • You will be notified via email or WhatsApp once your refund is initiated.

5. Non-Returnable Items

  • Personalized or customized jewellery items
  • Items without original packaging or invoice
  • Items returned without a valid unboxing video

📌 Important Notes

  • Lahvina reserves the right to deny a refund or return if the product does not meet the above conditions.
  • In case of any disputes, Lahvina’s decision will be final.
  • For any issues or queries, please contact us at:

Lahvina Support Team
📧 Email: noreply@lahvina.com
🌐 Website: https://lahvina.com