Welcome to Lahvina! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, kindly refrain from using our website.

🔹 1. General

  • Lahvina (“we”, “our”, “us”) is an Indian-based e-commerce brand selling artificial and fashion jewelry to customers across India.
  • These terms apply to all users of the site, including without limitation users who are browsers, customers, or contributors of content.

🔹 2. Products

  • We make every effort to display product colors, materials, and features accurately. However, actual product appearance may slightly vary due to lighting or screen resolution.
  • All products are sold as described. Please read descriptions carefully before purchasing.
  • Minor imperfections (like glue spots or stone alignment) are common in handmade or factory-finished fashion jewelry and are not considered defects.

🔹 3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to modify prices at any time without prior notice.
  • Payments are securely processed via trusted payment gateways like Razorpay. We do not store your card or payment details.

🔹 4. Orders

  • Once placed, an order cannot be cancelled or modified after it has been dispatched.
  • Lahvina reserves the right to refuse or cancel any order at our sole discretion, including but not limited to orders that appear fraudulent, suspicious, or violate our policies.

🔹 5. Shipping

  • We currently offer Pan-India delivery via trusted courier partners.
  • Orders are typically processed within 2–4 business days. Delivery timelines may vary based on location and courier serviceability.
  • Shipping charges (if any) will be displayed at checkout.

🔹 6. Returns & Exchanges

  • We offer a 2-day return window from the date of delivery.
  • To be eligible for a return:
    • The product must be unused, in original condition, and in its original packaging.
    • A clear unboxing video is mandatory for all return requests.
  • You can return a product if:
    • You received a damaged or defective item.
    • You received the wrong product.
    • You are unsatisfied with the product quality (must meet above conditions).
  • Return shipping charges will be borne by the customer unless the return is due to our error (damaged or incorrect item).
  • Once the return is received and inspected, a refund or exchange will be processed within 5–7 business days.
  • We do not accept returns for products that show signs of wear, use, or physical damage caused by the customer.
  • For full return policy, please refer to our Return & Shipping Policy.

🔹 7. Intellectual Property

  • All content on Lahvina.com including product images, logos, graphics, and text are the property of Lahvina and are protected under applicable copyright and trademark laws.
  • You may not use our content for any commercial purpose without written permission.

🔹 8. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our total liability shall be limited to the amount paid by the customer for a specific order.

🔹 9. User Conduct

By using Lahvina.com, you agree not to:

  • Use the website for unlawful purposes
  • Violate or infringe upon our intellectual property
  • Attempt to hack, modify, or reverse-engineer any part of our website
  • Submit false or misleading information

🔹 10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

🔹 11. Updates to Terms

Lahvina reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.